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On an Android phone, tablet or Android TV, use the Jovii app from Downloads. On iPhone, iPad and computers, use the web app at app.jovii.tv. It's the same account and the same library everywhere.

Download the APK from Downloads on the phone itself, open it, allow installs from your browser when Android asks, then tap Install. The Android guide has each screen. Until the app is out, add the web app to your Home screen from Chrome's menu.

1. Open app.jovii.tv in Safari.
2. Tap Share, then Add to Home Screen. Leave Open as Web App on if you see it, and tap Add.
3. Open Jovii from the new icon and sign in there, not in Safari.

More in the iPhone and iPad guide.

In Safari on macOS Sonoma or later, open app.jovii.tv and choose File, Add to Dock. In Chrome or Edge, use the install icon in the address bar. Then open Jovii from the Dock and sign in there. See the computer guide.

Open app.jovii.tv in Edge or Chrome and use the browser's install option (the icon in the address bar, or Apps in Edge's menu). Open the installed app and sign in there. You can pin it to Start or the taskbar. See the computer guide.

Not directly. The Jovii TV app is for Android TV and Google TV. Plug an Android TV box or stick into your TV, such as a Google TV Streamer or a Fire TV Stick on Fire OS, and install Jovii there. Which box?

Fire TV devices on Fire OS can install the Android TV app with Downloader. Newer models on Vega OS, like the Fire TV Stick 4K Select, can't install apps from outside Amazon's store. See the Fire TV guide.

The installed app and your browser count as two separate devices, even on the same phone. Sign in inside the installed app so the browser doesn't use up a device place.

Open Jovii and choose Create an account. You need an email address and a password of at least 12 characters. We email you a code to confirm the address.

The first time you sign in on a new device, we email a 6-digit code to your account address. Type it on that device within 10 minutes, then give the device a name. We also email you to say a device was added.

Choose Forgot password? on the sign-in screen and follow the link in the email. Use the newest email; an expired or used link won't work, so request a new one if needed.

Type your email and password with the remote, then the code we email you. QR sign-in, where you scan a code on the TV with your phone, is coming soon.

Jovii allows 3 devices, Jovii Plus 6 and Jovii Premium 10. Each app and each browser you sign in on counts as one.

When every place is taken, the sign-in screen lists your devices after your password and code. Remove one there and its place frees up straight away. You can also remove devices in the app under Settings, then Devices.

You can remove 2 devices in any 30 days. A device you haven't used for 30 days is removed by itself and doesn't count as a removal.

No. The device stays on your account and signs back in with just your password. Remove it under Settings, then Devices, to free the place.

Try closing and reopening Jovii first. Clearing all site data makes Jovii treat the browser as a new device, which asks for a new code and can take another place.

4 on Jovii, 6 on Jovii Plus and Jovii Premium, counting the first profile. Each one has its own library, watch progress, likes and avatar. Profiles don't add device places.

Edit the profile and turn on PIN lock. Jovii then asks for the 4-digit PIN before that profile opens.

After 5 wrong tries the profile locks for a while. Whoever manages the account can delete the profile and create it again.

Check your connection, then choose Choose quality on the error screen to try another copy. A copy that plays on one device may not play on another. If nothing works, write to support@jovii.tv with the title, your device and the message you saw.

Use the subtitle and audio buttons in the player. What's available depends on the copy you're playing; another copy may have the language you want. You can also set your preferred languages in Settings.

4K is part of Jovii Plus and Jovii Premium. On Jovii the best copy up to 1080p plays instead. 4K also needs a device and a connection that can play it.

Finish any playback or call, close Jovii and open it again. In a browser, reload the page.

Open a title and press the Watch together button. Then invite a friend from your Friends list, or create an invitation link for one person. Play, pause and seek stay in step for everyone in the room.

Anyone you invite who signs in to Jovii with their own account and an active plan. Invitations expire after 15 minutes.

Yes. Rooms have chat and calls. Allow the microphone or camera only when you join a call. Video works for up to 3 people; with more, the call carries on with voice. Keep Jovii in the foreground during a call, and use headphones if you hear an echo.

Jovii is $6.99 a month, Jovii Plus $9.99 and Jovii Premium $13.99, or pay once for 1, 6 or 12 months. Every price is on the pricing section. Prices are in US dollars and include tax.

A monthly plan starts with 3 free days, once per account and per device. You add a card when you start, we email you 24 hours before the trial ends, and you can cancel before then to pay nothing.

Monthly plans are paid by card, and checkout offers Apple Pay or Google Pay where your device supports them. Pay-once plans take card or crypto. Have a discount code? Enter it at checkout.

Yes, in the app on the plans page or under Settings, then Your plan. Moving up starts straight away and you pay the difference for the rest of the month. Moving down starts at your next renewal.

We try the card again over the next days and you keep watching for up to 14 days. Use Update card in the email or in the app's banner to change it on our payment provider's secure page.

No. Plans give access straight away, so payments aren't refunded. See the Terms of Service.

In the app, go to Settings, then Your plan, and choose Redeem a gift code. Codes look like JOVII-ABCD-EFGH. You need to be signed in first.

1, 3, 6 or 12 months of one plan, with no subscription and no card. Each code works once and may have an expiry date. Its months are added after any time you already have.

In the app, go to Settings, then Your plan, and choose Cancel trial or Cancel subscription. A cancelled trial ends straight away and costs nothing. A paid plan keeps working until the end of the month you paid for.

In the app, go to Settings, then Account, then Delete account, and enter your password. It cancels any subscription and erases your account, profiles and library at once. It can't be undone. The Privacy Policy lists the little we keep.