Terms of Service

Jovii is a personal media center: a streaming companion app for your own library, profiles and watch-together rooms. These terms cover your account and any plan you buy.

Free and premium

Browsing the catalog and watching trailers is free. Playing, sharing and syncing need a plan. A plan covers your whole account, not a single device or profile.

The three plans

Jovii: up to 3 devices, up to 4 profiles, HD video up to 1080p
Jovii Plus: up to 6 devices, up to 6 profiles, 4K Ultra HD
Jovii Premium: up to 10 devices, up to 6 profiles, 4K Ultra HD

Every plan includes watch-together rooms and sync across your devices. Profiles count the default profile. If your plan allows fewer profiles than you already have, you keep them all, but you cannot add one until you are under the limit. On Jovii, 4K copies of a title are not offered; the best copy up to 1080p plays instead.

Devices

An account can be signed in on as many devices at once as its plan allows (3, 6 or 10).
You can remove up to 2 devices in any 30 days. A removed device frees its place straight away.
A device that has not been used for 30 days is removed automatically and frees its place. Signing out does not free a place: the device stays on your account until you remove it or it goes unused for 30 days.
Signing in on a new device needs your password and a code we email to you.
The installed app and a browser on the same phone or computer count as separate devices, so install Jovii before you sign in.

Prices

Prices are in US dollars and include tax:

Jovii: $6.99 a month auto-renew; or pay once $8.99 for 1 month, $44.99 for 6 months, $83.99 for 12 months
Jovii Plus: $9.99 a month auto-renew; or pay once $12.99 for 1 month, $64.99 for 6 months, $119.99 for 12 months
Jovii Premium: $13.99 a month auto-renew; or pay once $17.99 for 1 month, $89.99 for 6 months, $167.99 for 12 months

Paying once for 6 months costs the same as 5 single months of that plan (1 month free), and 12 months costs the same as 9 (3 months free). Pay-once terms are one payment, by card or crypto, for the whole term. They do not renew. When the term ends, the plan ends with it; choose a plan to extend.

Monthly auto-renew

Each plan can be taken as a monthly subscription, paid by card, that renews automatically until you cancel.

Free trial: if your account and device have never had a Jovii trial, the first 3 days are free, whichever plan you pick. You add a card when you start, and nothing is charged during those 3 days.
Trial reminder: we email you 24 hours before the trial ends, with the plan, the amount and the date of the first charge. You do not need to do anything to keep watching.
When you are charged: the plan's monthly price is charged when the trial ends, or on the day you subscribe if you are not eligible for a trial. After that, it is charged on the same date each month.
How to cancel: in the app, go to Settings, then Your plan, and choose Cancel trial or Cancel subscription. Cancelling happens right in the app.
Cancelling a free trial: your access ends right away and you are never charged. The trial still counts as your one trial for that account and device.
Cancelling a paid plan: no further charges are made, and premium stays on until the end of the period you already paid for.
No refunds: a month that has started is not refunded, in full or in part.

When you cancel

Before you cancel we ask why you are leaving (required). For "Missing something" you can tell us what is wrong, and that note goes to our support mailbox. Depending on your answer we may offer one of these instead:

40% off any monthly plan for 3 months (see Stay offer).
Pausing for 1 month. Billing and access stop at the end of the period you paid for, and restart on their own one month later. You can resume earlier in the app, under Settings, then Your plan.

You can always say no and cancel.

If a payment fails

If a monthly charge does not go through, our payment provider tries the card again over the following days. You keep watching while it retries, for up to 14 days. We email you straight away and again after 3 and 6 days, with an Update card button. It opens our payment provider's secure page, where you change the card; we never see your card number. You can also update it from the banner in the app. If the retries still fail, the plan ends and we email you to say so. Nothing more is charged, and your profiles and library stay on your account.

Changing plans

You hold one plan at a time. On a monthly subscription you can change plan in the app, on the plans page or in Settings, then Your plan. Moving to a bigger plan starts straight away, and you pay the difference for the rest of the current month. Moving to a smaller plan starts at your next renewal; you keep your current plan until then.

If you buy a different plan while you still have time left, the time you have left is converted by its value into time on the new plan, using each plan's monthly price. For example, 30 days of Jovii Premium ($13.99 a month) become about 60 days of Jovii ($6.99 a month), and 30 days of Jovii become about 15 days of Jovii Premium. The new plan's time is then added on top. Your account ends up on the plan you bought, never on two plans at once.

Discount codes

Have a discount code? Enter it at checkout for 10% off the first month of any monthly plan.

Stay offer

If you have made at least one real payment (a card charge or a paid pay-once order; gifts and free trials do not count), we may offer 40% off any monthly plan for 3 months when you cancel your subscription or delete your account. The discounted price applies to the first 3 monthly charges, then the plan renews at its normal price until you cancel. The offer is by card, with no free trial, and can be accepted once in any 12 months per email address, whether you accept it on cancel or on delete; saying no does not use it up. If you already have a subscription, it is cancelled the moment the discounted one starts, with no refund; the time you have left is kept and the new plan's months follow it.

Deleting your account

You can delete your account at any time in the app, under Settings, then Account, then Delete account, with your password. Deleting cancels any subscription at once, with no refund and no further charges, and erases your account, profiles, library, watch history, devices and friends straight away. It cannot be undone. See the Privacy Policy for the little we keep.

Gift codes

A gift code gives 1, 3, 6 or 12 months of one plan (Jovii, Jovii Plus or Jovii Premium), with no subscription and no card. Redeem it in the app under Settings, then Your plan. Each code works once and may have an expiry date. Its months are added after any time you already have; if that time is on a different plan, it is converted by value first, as above. Gift codes have no cash value.

Emails

Some emails are part of the service and go to every account, with no way to turn them off: sign-in and verification codes, new-device notices, password resets, receipts, the free-trial reminder, payment problems, plan changes and account deletion.

Recommendations and offers are only sent if you say yes, with the box when you sign up or in the app under Settings, then Notifications. They include emails after a plan ends that suggest titles from your own watch history and library. Every one of them has a one-click unsubscribe link, and you can turn them off in Settings at any time.

Payments

Card payments are processed by our payment provider at their checkout. Crypto payments settle on-chain to company wallets. You are charged the price shown at checkout.

When premium ends

The app shows the plans banner again, with a link to the plans page. Your account, profiles and library stay; playing, sharing and syncing need an active plan.

Refunds

A plan is a digital good with immediate access, so payments are not refunded. This covers monthly renewals, plan-change charges and pay-once terms alike.

Contact

Questions about these terms: support@jovii.tv. See also the Privacy Policy.

Last updated: 28 September 2026